Frequently Asked Questions

<p>There are two ways you can add products to your basket:</p> <ol> <li>You can add products to your basket on the product page via the ‘ADD TO CART’ button.</li> <li> <p>Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.</p> </li> </ol>
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<p> Prices are displayed Ex. VAT as default.</p>
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Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account. Please contact our Finance team who will be able to assist you.
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. Plaese contact our Finance team who will be able to assist further.</p>
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<p>If you have an exsisting account with us and you would like additional logins for other users to order against your account, you can contact our Customer Services Team who will be able to set these additional users up for you.</p>
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<p>Items added to your basket will stay in your basket for 30 days unless you checkout</p>
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<p>Our live chat is available during our office hours 8.30 am until 5.00pm. Outside of these hours you can leave a message using our live chat form and a customer service agent will contact you.</p>
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If you find that there are missing items from your order, please contact one of our customer service advisors at: [email protected] who will assist you. 
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<p>For any order/delivery enquires please contact our Customer Service team via email [email protected], or call customer services on 0333 320 8550</p>
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<table width="493"> <tbody> <tr> <td width="493">If you have not yet received your entire order please email [email protected], or call customer services on 0333 320 8550</td> </tr> </tbody> </table>
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<p>To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. If you have ordered over the telephone or via email, you can contact our Finance Team for a copy.</p>
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<p>Currently we only service B2B for further information on how we can best help your business please contact our Customer Services Team.</p>
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<p>Although you can use any internet browser when on polycohealthine.com, for the best user experience we recommend using Google Chrome.</p>
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1 On your computer, open Chrome2 At the top right, click More (this is shown as three dots).3 Click More tools. Clear browsing data.4 At the top, choose a time range. To delete everything, select All time.5 Next to "Cookies and other site data" and "Cached images and files" check the boxes.6 Click Clear7 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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1 Click the menu button (shown as three lines) and select Options.2 Select Options.3 Select the Privacy & Security.4 In the Cookies and Site Data section, click Clear Data.5 Remove the check mark in front of Cookies and Site Data.6 With Cached Web Content check marked, click the Clear7 Close the Options Any changes you've made will automatically be saved.8 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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