Frequently Asked Questions

<p>The ‘SIGN IN’ button is found just to the right of the search bar at the top of the page. Once you have clicked the link you will be taken to the Customer Login page. Enter your email address and password and click ‘LOG IN’.</p>
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<p>There are two ways you can add products to your basket:</p> <ol> <li>You can add products to your basket on the product page via the ‘ADD TO CART’ button.</li> <li> <p>Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.</p> </li> </ol>
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<p> Prices are displayed Ex. VAT as default.</p>
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Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account. Please contact our Finance team who will be able to assist you.
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<p>If you have an exsisting account with us and you would like additional logins for other users to order against your account, you can contact our Customer Services Team who will be able to set these additional users up for you.</p>
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<p>Our live chat is available during our office hours 8.30 am until 5.00pm. Outside of these hours you can leave a message using our live chat form and a customer service agent will contact you.</p>
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<p>Our offices are open Monday - Friday 8.00am to 5.00 pm</p> <p>We are not open Saturday or Sunday plus Bank Holidays</p> <p> </p>
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<p>For any order/delivery enquires please contact our Customer Service team via email [email protected], or call customer services on 0333 320 8550</p>
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<table width="493"> <tbody> <tr> <td width="493">If you have not yet received your entire order please email [email protected], or call customer services on 0333 320 8550</td> </tr> </tbody> </table>
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<p>Polyco Healthline (UK) Ltd delivers to England, Scotland and Wales. Polyco Healthline Europe Ltd delivers to Northern Ireland and Republic of Ireland and Polyco Healthline BV delivers to all other EU countries.  For delivery rates and delivery enquiries to any other countries, please contact Customer Service. <a href="mailto:[email protected]" data-auth="NotApplicable">[email protected]</a></p>
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<p>Black bin liners generally cannot be recycled as they are typically coloured with carbon black pigments which prevent the optical sorting systems in recycling centres from working. Black plastic is treated as residue and is landfilled or incinerated.  </p> <p>If using bin liners for recyclable waste, follow local authority rules and choose clear products, as waste in black bags will typically be landfilled or incinerated along with the bin liner.</p>
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<p>Currently we only service B2B for further information on how we can best help your business please contact our Customer Services Team.</p>
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<p>You can search for products using the search bar located at the top of the website. Our new smart search bar allows you to search using product code, product title or keywords and will suggest products for you as you type without the need for you to click and view a page of search results, saving you time. Products can also be located in their categories using the site navigation mega menu.</p>
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The size and type of bin liner you need primarily depends on the bin. You can find appropriate sized bin liners for pedal bins, swing bins and bins of other shapes and sizes, including square and rectangular bins. It’s a good idea to check the dimensions of your bin, and the dimensions of the bin liner, before buying. If you’ll be using bin liners for other tasks that don’t involve a bin, you’ll need to consider what will be disposed of in the bags. Standard bin liners are suitable for general w...
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Toilet roll is generally made from new or virgin paper, although some products are made from more sustainable materials such as bamboo fibre or recycled paper. When toilet roll is made from virgin paper, a combination of softwood and hardwood trees are used. The wood is processed and pulped, before being bleached to remove the colour. Water is mixed in to produce paper stock, and this is pressed and dried to make toilet roll. Toilet roll is designed to decompose easily in drainage systems or se...
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If you would prefer to shop by category, you can navigate to them using one of the categories featured on our navigation bar at the top of the page. Simply click the category or sub-category you require, and it will take you to the category page. Here you will be able to filter products using the new filter function we have introduced. You will find this in the grey bar located just under the category page text. You can filter by subcategory, price, colour and star rating. We have also introduce...
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1 Press the [Ctrl], [Shift] and [Del] Key together. A Popup-Window opens called “Delete Browser History”.2 Remove all checks except the selection "Temporary Internet files and website files".3 Click on the Button "Delete" to empty the browser cache. In comparison to other browsers there is no option to select the time period. You'll delete all cache data.4 Reload the Brosch Direct website by clicking the Refresh button.A handy guide for you to print out and keep can be found here....
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<p>If you wish to subscribe or unsubscribe to our newsltter you can do this in the 'Newsletter Subscription' part of your My Account menu. Just tick or untick the 'General Subscription' box depending on your choice.</p>
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